William Andrew Dowling, Jr.

2320 Cascade Pointe BlveAddress upon Request
Charlotte NC, 28208Concord, NC
704-733-5263drewhead@drewhead.org
http://www.drewhead.org

Work Experience
Premierinc http://www.premierinc.com
03/04 - Present
Sr. Data Warehouse Developer
08/02 - 02/04
Data Warehouse Developer
  • Update coming shortly
    •  
    CT Communications, INC http://www.ctc.net
    08/98 - 08/01
    Systems Programmer for CTC Internet Services
    • Maintained ISP services for 20,000 customers.
    • Built Internal Engineering Ticket/Request System that includes 58 request types used by engineering, sales, customer service, and marketing in four separate locations.
      Perl CGI front end to seven Oracle database tables.
    • Built and maintained Network and systems graphing system.
      • System integrated database stores 1005 monitoring attributes using MRTG including:
      • Solaris Systems
      • CPU Load
        		•
      • System Memory
      • Disk usage
        		•
      • Process count
      • User logins
        		•
      • NIC traffic
      • Cisco Hardware
      • Interface Traffic
        		•
      • CPU load
      • Temperature
        		•
      • Switch Port traffic
      • Access Server Port usage
        		•
      • Circuit totals
      • Perl CGI front end for viewing data and administration.
      • MySQL data storage
      • Extensive use of SNMP using six different servers.
    • Solaris administrator.
      • Responsible for services including authentication, email, Usenet news, web servers, listserver, and ftp on 26 Solaris hosts.
      • Wrote countless Perl programs on a daily basis to solve a variety of issues.
      • Monitoring system health and availability.
    • Designed and implemented Dial-up kit sent to 14,000 users
    • Built Virtual Web hosting structure
      Three Solaris servers with Apache capable of hosting up to 750 virtual hosted domains. Includes single command line Perl program to add and delete a site.
    • Programmed customer interface to traffic graphs of router and switch interfaces.
    • Programmed customer system allowing remote power off and on of 24 parked servers securely using APC Masterswitches.
    • Built and maintained public listserver using Lyris software containing 86 lists with over 15,000 subscribers.
    • Responsible for maintenance of Sendmail system consisting of 36,000 mail addresses receiving 1.2 million messages on average a day.
     
    Turner Broadcasting System, Inc. Atlanta GA.
    07/94- 08/98

    02/95 Promoted to Communications Specialist in the Software Services group of World Wide Information Technologies (WITS). Activities Included:
    • Administrator of world wide email infrastructure of 8,000 users in 47 locations.
    • Administrator of ON Technologies MeetingMaker for 3,000 users in 9 locations.
    • Implementation of merger with Time Warner, Inc.
    • Other tasks included working with regional end user support staff, training new employees, report writing using scripting languages, and authoring our groups intranet site.

    10/94 Promoted to new group formed by reorganization, The Customer Service Center.

    • Operated central point of contact for 8,000 users' computer related issues.
    • Responsible for entry level troubleshooting over the phone, coordinating service requests between end user and support personnel, and maintaining image of division for entire company.
    • Helped evaluate and develop Remedy call tracking system still in place today.
    • Designed and authored web pages for intranet use.
     

    07/94 Hired as an Analyst in WITS (World Wide Information Technology Services) Operations.

    • Responsibilities included the operation of IBM mainframe, AS400, HP-UX, SUN, DEC, and Xerox equipment.
    • Scheduled and ran JCL jobs, monitored and administered world wide Basys system, and filed removable media and output.
    • Handled end user and customer relations requests on a daily basis.

     
    Clemson University, Clemson SC.
        01/92-07/94

    Student Employee, Clemson Microcomputer Center, Division of Computing and Information Technology, Clemson University, Clemson, South Carolina.

    • Sold and supported PC and Macintosh hardware.
    • Maintained software archive and developed business systems.

    Education
    Bachelor of Science degree in Economics, with a minor in Computer Science, Clemson University.

    Computer Experience
    Operating systems Development Languages Databases
  • MacOS
    		•
  • Borne
    		•  RedBrick
  • Windows 95/98/NT/200)/XP
    		•
  • AWK/SED
    		•  Netezza
  • Unix (Linux, Solaris, HP-UX, OSF/1, Ultrix)
  • Perl 4/5
    		•  Oracle
  •  
    		•
  • Ab Initio
    		•  MySQL

    References

    Available upon request